PegaChat on Customer's Mobile App
We are using Customer Service 7.3 version right now. I understand that Pega chat client can be embedded on Customer's website.
Pega Chat requires the insertion of a code snippet on every web page on which chat functionality will be enabled.
What steps need to be performed if we want the customers initiate chat through a mobile app?
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
IN
Hi,
Pega Chat has the ability to reach customers in the channel of their choice via the web, mobile web, and hybrid mobile apps:
Please go through the below articles to know more about it:
https://community.pega.com/knowledgebase/products/chat?product_version=6031
Pegasystems Inc.
US
Pega Chat is a Javascript based implementation. So, in order to run it, it needs to be launched in a browser context. Typically, in a mobile app, this can be done by including a Webview.