Hello,

If you want to find out the number of online customer on a website property we do not have an API call for this.  Our customers rely upon website marketing software to track user online behavior.

If you are trying to find out if any agents are available within a specfic queue there is an API call for this:

/company/:id/queue/:name/availableAgents’ API route to get the count of available agents in the queue.

Where :id is the company ID and :name is the queue name.

Example

https://<chaturl>/company/<companyid/queue/billing/availableAgents

Sample Response :

{"data":{"availableAgents":0}}

 availableAgents = 0 , there are no agents available . If it is >0 there are agents available in the queue.