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Question

 J V V Sharma (JVVS16802106)
Carelon

Carelon
IN
JVVS16802106 Member since 2023 5 posts
Carelon
Posted: Dec 25, 2019
Last activity: Jun 4, 2021
Posted: 25 Dec 2019 8:50 EST
Last activity: 4 Jun 2021 6:12 EDT
Closed

PegaCall -- call recording feature

Do we have an option to record the CSR agent's call?

Call getting recorded and gets stored to the work object for a future reference.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Customer Service
Decision Management

Posted: 4 years ago
Posted: 1 Jan 2020 8:55 EST
J V V Sharma (JVVS16802106)
Carelon

Carelon
IN

The first link is about screen recording and playback option. I am looking for CSR call recording. 

Second link is do not contain specifics about call recording at all. 

Help me if you think I missed some detail here. 

 

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