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Question

 Premkumar Ganesan (PremkumarG)
Myknowtech B.V

Myknowtech B.V
NL
PremkumarG Member since 2013 20 posts
Myknowtech B.V
Posted: Feb 16, 2017
Last activity: Feb 16, 2017
Posted: 16 Feb 2017 10:24 EST
Last activity: 16 Feb 2017 23:53 EST
Closed

PegaCALL CTI ScreenPopUp
Hi, We are using CPM 7.1.3 over Pega 7.1.8. I need to know how a pegacall popup works when a call arrive. I know the basics like IVR determines the ipaddress of the CSR and trigger an event to some particular port. Some activeX controls monitors and displays the screen popup. Now my question is what is happening inside. Is there any JavaScript involved which determines yes this is the portal I need to display the pop-up. Some IP address comparison should be there right. Can any people from pegasystems clarify on this.. I need more technical advise on this. I already went through the implantation and installation docs. Still not cleared. Really appreciate if some share their knowledge. Thanks in advance. Prem
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Pega Customer Service

Posted: 7 years ago
Posted: 16 Feb 2017 11:39 EST
sunil nadimpalli (suniln59)
Wellpoint

Wellpoint
US

Hi,

There is control called screenpopcontrol. Which needs to be added at the portal header and you need to have screenpopcontrol Addons for IE. 

Thanks

Sunil

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Posted: 7 years ago
Posted: 16 Feb 2017 23:53 EST
Premkumar Ganesan (PremkumarG)
Myknowtech B.V

Myknowtech B.V
NL
Thanks Sunil for the reply. Yes that control is already added. Okay let me explain my requirement briefly. I need to show the pegacall popup by running from service activity.
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