Hi Pradeep,

Are you using Simple Telephony and still want to disable specific events in 'callEvents'. Please confirm.

If yes, there are two ways to handle, one would be not registering for the events in JS level itself or to have an activity which takes the event and stops if that is not specified in the decision tree(filtering events).

Thanks,

Hanisha

Yes, we are using Simple Telephony and still want to disable specific events in 'callEvents'. We need only the alerting event to display the screen pop on agent receving the call, other events we want to disable to avoid keeping the threads busy unnecessarily.

Are you refering to 'pega_cti_callEventHandler' js file to customize registering the events?

Thanks,

Pradeep

Hi Pradeep,

This can be implemented at App thread side - filtering events based on pyEventName in event page. You can stop publishing the messages other than 'Alerting'. But I'm not sure of the impact of this change on Warm/Blind transfers.

Did you configure "Allow user to transfer interaction with call" in your Telephony capabilites rule? if not, you can do the above change

regards,

Jagan

No, "Allow user to transfer interaction with call" is not configured. Attached the switch capabilities screenshot. It is Local JTAPI CTI Link for Avaya.

Can you please elaborate on "This can be implemented at App thread side ". Where can it be configured exactly.

Thanks,

Pradeep

Any one worked on suppressing these events? 

Thanks,

Pradeep