Question
TATA CONSULTANCY SERVICES
US
Last activity: 27 Jul 2015 20:01 EDT
What is the Significance of "Engine Threads" in the PegaCALL CTI Link ?
Hi PegaCALL SME's,
1) What is the Significance of "Engine Threads" section which is present under the Advanced TAB while configuring the PegaCALL CTI Links ?
2) What does Minimum Threads mean and what is the minimum value that can be set ?
3) What does Maximum Threads mean and what is the maximum value that can be set?
4) What does Users per Thread mean ? Does it directly correlated to the number of CSR's those will be connected to that Particular CTI Link Engine ?
5) In which all scenarios does the CTI Link Engine Threads get created ?
Thanks
Hari
TATA CONSULTANCY SERVICES
US
Thanks so much Kandy Rathinasamy for sharing the significance of those fields. Can you also please help me in knowing the optimal values that one have to set to these fields in the Production Environment ? Do Pega provide any recommendation on those values to set ?
This is for configuring the Java threads used to process CTI events. Min and max are the absolute min and max (for a single engine/JVM). The thread pool will grow within the configured min and max as users (CSRs) login to CTI, based on the users-per-thread configured. Note that these are a pooled resource, so you do not need a thread per user, for example.