Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Dissanayake A . A . Chamil Jayanth (CHAMILDIS)
Wells Fargo
US
CHAMILDIS Member since 2008 4 posts
Posted: Apr 16, 2018
Last activity: Apr 25, 2018
Posted: 16 Apr 2018 10:19 EDT
Last activity: 25 Apr 2018 10:03 EDT
Closed

Pega send mails to agents outlook via Email channel integration

Dear All,

We have configured an Email channel interface to create interaction and email cases when an email received to a particular SMTP server. We have encountered a scenario where Pega is creating an Interaction when email receive to SMTP server and Pega sends a copy of the email to agent who work on particular case. As per our requirement we don't want agents to receive a copy of email since we are tracking everything using Pega. Any one has come across this scenario or any suggestion to stop sending copy of the email to agents.

We are using PegaCRM 7.31 on Pega 7.3.1

Thanks,

-Chamil.

***Edited by Moderator Marissa to add SR Details***

To see attachments, please log in.
Case Management
Data Integration
Support Case Exists

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice