Pega Robot Manager - starting the addCase process
How to run a process from robot manager, which does not process the queue, but adds cases to the queue using the addcase component?
Uniqa TU SA
PL
I have 2 processes: - the first process to add cases to the queue (using the addCase component) - the second one that processes cases from the same queue
I know how to start a second process by Robot Manager (using the robotActivity component) I want to run the first process in a similar way now. Is it possible in Robot Manager?
Pegasystems Inc.
GB
@PawelB84 , Correct me if I'm wrong but I believe that when you say process you refer to Pega Case Type. If so, I'll try to translate your scenario.
You have 2 case types, the first one creates the second one in which you have an "Assign to robot queue" assignment which routes the work for bots to processing it. Is this correct?
What is the purpose of the first case type?, is it just to create the second case type?, is it meant to be generic so you can create any case type from it?
Do your case types have multiple assignments or just one?
Thanks,
Uniqa TU SA
PL
I think there is only one pega case type.
We are not using Pega Robot Manager now. We have 2 solutions and one data table in our database where we store the cases.The first solution is to add cases to the table. The second solution is to process cases from the table. Both solutions are run with the basic trigger in Pega Robot Studio - OpenSpan.Runtime.RuntimeLoader AllProjectsStarted.
We have created a simple process workflow and one queue in Robot Manager. We want to add cases to this queue and process them in the next stage. We know how to run the second solution using RobotActivity and process cases. The only problem is the change to the first solution. We know how to add cases to the queue in Pega Robot Manager, but we do not know how to run this solution.
Pegasystems Inc.
GB
I'd create the cases directly in Pega Platform by using the REST API https://docs-previous.pega.com/case-management/87/creating-case-using-api instead of adding the records to the table from your first solution. You can use the REST client in your solution for this.
This way one or multiple robots can subscribe to that assignment type/work queue and process the assignments.