Accenture Services Pvt.ltd
Last activity: 6 Nov 2018 20:02 EST
Priority Case processing in Pega Robot Manager
We are using Pega Robot Manager (Robotic Automation Management Console) version 3 on Pega 7.3.
Is there a way to configure a Robotic automation/VM to pick up Cases from a Work Basket based on the Case urgency value? At present the VMs fetch Cases from the queue that is at the top of each work group and then proceed to the next queue in the work group.
The requirement is that the VM should pick assignments from the Work Basket/Queue based on the Case urgency value. Can this be done?
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