Question
Cognizant Technologies
IN
Last activity: 18 Jul 2025 13:44 EDT
Pega process exteder for salesforce lightning connection issue
Hi @issas,
I am currently working on some POC to establish the connecting between pega and salesforce through process extender webcomponent.
While doing this I got struck up with some connection issue like,
- <pega_server> is not responsing, please contact your system administrator.
I am able to see the pega components in salesforce and configured too. but while running getting this message.
Pegasystems Inc.
US
@Naga Malleswara Rao '<pega_server> is not responsing, please contact your system administrator.' is usually due to misconfiguration. What is the status of the first HTTP request? Does the request header contains the Bearer token? Can you share a screen shot of the component HTTP traffic?
Updated: 1 Jul 2025 7:45 EDT
Cognizant Technologies
IN
Pegasystems Inc.
US
Please provide the information I requested in my previous message:
- Does the request header contains the authorization Bearer token?
- Can you share a screen shot of the component HTTP traffic? Please share the screen shot of the first HTTP request with the request header and status. You can find that in the Network tab of the browser inspector.
Pegasystems Inc.
US
The request that goes to Pega not to Salesforce, see your previous screenshot. That where your error is coming from.
Cognizant Technologies
IN
@issas I resolved that issue. I mapped wrong pega url and its working fine. But still I am facing same error but in browser logs, seeing some other error.
And also, what details to be passed for Named Principal in salesforce.
I
Pegasystems Inc.
US
I can't help you without seeing the HTTP traffic. Please send the request URL, the request status and header with your questions.You can send screenshots from the network tab in your browser inspector.
For Named Principal, please read the Extender documentation: https://docs.pega.com/bundle/process-extender-salesforce-lightning/page/process-extender-salesforce-lightning/docs/establish-pega-infinity-authentication-salesforce.html
Cognizant Technologies
IN
@issas I am not able to see anything in the network tab with http request. Please let me know if any details required.
Pegasystems Inc.
US
Click on the casetypes request (the first red request from your previous screenshot), scroll to the Request Hearers section, take a screenshot and send it.
Pegasystems Inc.
US
Thanks. I noticed that the request is missing an authorization header—it shows as authorization: undefined. That could be the root cause of the issue. It’s a bit unexpected, though, since typically this would result in an HTTP 401 error.
It also seems like the Bearer token wasn’t retrieved, which is often due to a misconfiguration. I recommend reviewing your setup using the installation instructions here: https://docs.pega.com/bundle/process-extender-salesforce-lightning/page/process-extender-salesforce-lightning/docs/pega-process-extender-salesforce-lightning.html
Updated: 18 Jul 2025 5:57 EDT
Cognizant Technologies
IN
@issas Now I got the error 401 Authentication error. Now I am having the doubt on what details to be passed in naming credentials screen in salesforce.
Update the pegaOAuthUser settings as follows:
- Update URL to match the Salesforce Content Security Policy (CSP) URL. -- Where should I get this url? Is this the PEGA url? If yes, should i need to enter till prweb.
- Update password to match the OAuth record client secret. - What should be username and password? Is it the pega/salesforce login id and password?
I am confused with OAuth record client secret.
Pegasystems Inc.
US
- URL is the domain URL, like https://your-pega-sever.com
- User name is anything:’abc’
Password: OAuth 2.0 client secret from Pega OAuth 2.0 client registration rule.
Cognizant Technologies
IN
I tried multiple times and also gone through the documentation. But no luck.
Could you please tell me how we will get the bearer token. Any steps to trace step by step to identify which one is causing the issue?
Pegasystems Inc.
US
@Naga Malleswara RaoI am not sure. If you are still getting HTTP 401 you can check Pega log files to find the issue. You can also put log statements in Salesforce PegaJwtUtils APEX class, enable Salesforce logging and check Salesforce log files.
HCA Healthcare
US
You are getting the message "<pega_server> is not responding" while using Pega Process Extender in Salesforce. This usually happens when Salesforce is not able to connect to the Pega server. Please check if the Pega server URL is correct and the server is running. Make sure the server uses HTTPS with a valid SSL certificate. Also, check if any firewall, network setting, or CORS policy is blocking the connection. In Salesforce, open the browser console (F12) and check the Network tab for any errors. Make sure the authentication between Salesforce and Pega is set up properly. If needed, check the Pega logs or use Tracer to find more details about the error