Question
Cognizant Technologies
IN
Last activity: 1 Jul 2025 13:30 EDT
Pega process exteder for salesforce lightning connection issue
Hi @issas,
I am currently working on some POC to establish the connecting between pega and salesforce through process extender webcomponent.
While doing this I got struck up with some connection issue like,
- <pega_server> is not responsing, please contact your system administrator.
I am able to see the pega components in salesforce and configured too. but while running getting this message.
Pegasystems Inc.
US
@Naga Malleswara Rao '<pega_server> is not responsing, please contact your system administrator.' is usually due to misconfiguration. What is the status of the first HTTP request? Does the request header contains the Bearer token? Can you share a screen shot of the component HTTP traffic?
Updated: 1 Jul 2025 7:45 EDT
Cognizant Technologies
IN
Pegasystems Inc.
US
Please provide the information I requested in my previous message:
- Does the request header contains the authorization Bearer token?
- Can you share a screen shot of the component HTTP traffic? Please share the screen shot of the first HTTP request with the request header and status. You can find that in the Network tab of the browser inspector.
Pegasystems Inc.
US
The request that goes to Pega not to Salesforce, see your previous screenshot. That where your error is coming from.
Cognizant Technologies
IN
@issas I resolved that issue. I mapped wrong pega url and its working fine. But still I am facing same error but in browser logs, seeing some other error.
And also, what details to be passed for Named Principal in salesforce.
I
Pegasystems Inc.
US
I can't help you without seeing the HTTP traffic. Please send the request URL, the request status and header with your questions.You can send screenshots from the network tab in your browser inspector.
For Named Principal, please read the Extender documentation: https://docs.pega.com/bundle/process-extender-salesforce-lightning/page…
Cognizant Technologies
IN
@issas I am not able to see anything in the network tab with http request. Please let me know if any details required.
Pegasystems Inc.
US
Click on the casetypes request (the first red request from your previous screenshot), scroll to the Request Hearers section, take a screenshot and send it.