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 Thusitha Ian Baddewithana (ThusithaIan) virtusa pvt ltd Senior Engineer (Pega)
virtusa pvt ltd
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ThusithaIan Member since 2015 4 posts
virtusa pvt ltd
Posted: October 27, 2020
Last activity: December 8, 2020
Posted: 27 Oct 2020 16:19 EDT
Last activity: 8 Dec 2020 7:26 EST
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pega CPM 8.4 upgrade

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Hi 

 

We have upgraded our CPM application from pega 7.1 to  pega 8.4.

 

In the upgraded version,it is advised to create intent tasks  as  case types and refer the case type's starting flow in the intent task starting flow field.

 

Since we had many intent tasks already created in the old application without case types. Do we need to create new case types for all the available intents??? or is it ok to continue by including the existing flow in the intent task.??

 

 

 

 

 

 

 

 

Pega Customer Service for Insurance 8.4 Project Delivery Technology Services Solutions Engineer Update
Kavindu Hansaka
Posted: 2 years ago
Posted: 8 Dec 2020 7:26 EST
Neal Beliveau (BELIN) PEGA Vice President, Product, Customer Service
Pegasystems Inc.
US
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The existing case types will continue to work as they do in the earlier version.

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