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Question

 Mohammad Gouse Shaik (Mohammad Gouse)
IP Australia
Developer
IP Australia
AU
Mohammad Gouse Member since 2013 50 posts
IP Australia
Posted: Jun 23, 2020
Last activity: Jul 20, 2020
Posted: 23 Jun 2020 23:19 EDT
Last activity: 20 Jul 2020 8:55 EDT
Closed

Pega Upgrade 7.3.1 to 8.4 process

We are planning to upgrade our application which is using Customer Service application from 7.3.1 to 8.4

Can we directly upgrade from 7.3.1 to 8.4? or do we have to go to 8.1 first and then to 8.4?

is these any documentation for on premise upgrade from 7.3.1 to 8.4 directly?

Based on any medium complex application using customer service, how much time will it take to upgrade from 7.3.1 to 8.4?

 

Can anyone kindly help with the answers.

 

***Edited by Moderator Marissa to change content type from General to Product; update Platform Capability tags****

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Pega Customer Service 7.31
Case Management
Updates

Posted: 4 years ago
Posted: 25 Jun 2020 7:11 EDT
Shiva Rakshith S (Rakshith) Technical Solutions Engineer
Pegasystems Inc.
IN

You can directly upgrade to 8.4 (however there may be certain pre/post upgrade steps to be followed, as available, in the Upgrade guide). https://community.pega.com/knowledgebase/documents/pega-customer-service-and-pega-sales-automation-84-upgrade-guide

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Posted: 4 years ago
Posted: 25 Jun 2020 19:46 EDT
Mohammad Gouse Shaik (Mohammad Gouse)
IP Australia
Developer
IP Australia
AU

Hi, Thanks for the reply, the document talks only about Customer Service upgrade. can i also get the document for Pega platform upgrade from 7.3.1 to 8.4?

Can you please let us know on upgrade time also.

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