Question
Hitachi
JP
Last activity: 18 May 2021 0:04 EDT
Pega 8.5 REST API error (Broken process)
[Procedure]
1. I generated a case microservice code by following the procedure described in the URL below. And I sent it to Pega. https://community.pega.com/knowledgebase/articles/case-management/85/creating-case-using-api
Request URL (HTTP method POST)
http://XX.XX.XX.XX:XX[IP:port]/prweb/api/v1/cases
Request body
{
"caseTypeID": "XXXX-YYYY-Work-ZZZZ",
"processID": "",
"parentCaseID": "",
"content": {}
}
2. As a result, I received the 201 response (success) by Pega. And I confirmed the case had been created on Pega collectly. 3. But I found the issue that the Pega judged that case as a "Broken Process".
Could you tell me how to create the case through REST Service in Pega 8.5?
Accepted Solution
Updated: 18 May 2021 0:04 EDT
Hitachi
JP
@VeeraGangaBabu I'm sorry to reply late. After fixing the Service access group in the rule "Service package: api" to an application-specific setting, the issue was resolved.
I could create Pega cases via the REST API interface. Thank you for your kindful support.
Hitachi
JP
Would you please help me?
Yash Technologies
SG
Could you please check routing details in assignment shape of case type? In order to test please put it work queue and give any existing work queue and observe the behavior.
Incase if it works, then change the routing as per your requirement.
Accepted Solution
Updated: 18 May 2021 0:04 EDT
Hitachi
JP
@VeeraGangaBabu I'm sorry to reply late. After fixing the Service access group in the rule "Service package: api" to an application-specific setting, the issue was resolved.
I could create Pega cases via the REST API interface. Thank you for your kindful support.