Parent case should be proceed after one particular child case is Resolved-XXXX
I have a requirement where Parent case contains different class child cases and I need to check only particular child case to be resolved to close parent case. My parent case is waiting at a waiting assignment, once one particular child case is Resolved-XXXX parent case should submit the assignment and proceed further in flow.
Any thoughts?
Pegasystems Inc.
US
You could use a Wait shape and select the case dependency option. It will let you select the type of case to wait for and the status.
Wells Fargo
IN
I could use that but my problem is that status of my child case could be Resolved-XXXX
Where XXXX= Timeout or Exception or Completed etc.
In the wait shape, status check is equals and not contains. How to achieve this?
Please suggest.
Pegasystems Inc.
IN
Wait shape provides the same capability where you can wait for a particular child case(class) to reach some status.
Let us know if this helps.
Wells Fargo
IN
I could use WAIT shape but my problem is that status of my child case could be Resolved-XXXX
Where XXXX= Timeout or Exception or Completed etc.
In the wait shape, status check is equals and not contains. How to achieve this?
Please suggest.
Updated: 14 Nov 2018 3:59 EST
Pegasystems Inc.
IN
Below is the screenshot of one solution that I suggested long back. Let us know if this works or you need more help.
Coforge india pvt ltd
IN
Currently pega supports only one status to check in case dependency in your scenario.
There is a another way of achieving your requirement.
1. Move your parent case assignment to a workbasket where no one has access to it.
2.Now create a declare trigger on parent case and resume the flow when one of your child cases reaches resolved-xxxx status.
Hope this sholud work.