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Aaseya IT Services Pvt. Ltd.
SA
Posted: June 28, 2021
Last activity: June 30, 2021
Last activity: 30 Jun 2021 10:19 EDT
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Otb property to route
Is there any OTB property which can be used like business logic
To route to the users according to the selection
It should also be routed according to skill ratings
Posted: 1 year ago
Maantic
IN
Can you check if the following router activities fulfil your requirements?
ToSkilledWorkbasket - The assignment will be routed to the specified workbasket with the required skills.
ToSkilledGroup - The assignment is routed to an operator in the workgroup who has the necessary skills.