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 Rithish Adhith K L (RithishAdhithKL) Aaseya IT Services Pvt. Ltd.
Aaseya IT Services Pvt. Ltd.
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RithishAdhithKL Member since 2021 2 posts
Aaseya IT Services Pvt. Ltd.
Posted: June 28, 2021
Last activity: June 30, 2021
Posted: 28 Jun 2021 6:36 EDT
Last activity: 30 Jun 2021 10:19 EDT
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Otb property to route

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Is there any OTB property which can be used like business logic 

To route to the users according to the selection 

It should also be routed according to skill ratings 

Pega Platform Case Management Senior System Architect
Posted: 1 year ago
Posted: 30 Jun 2021 10:19 EDT
Soumyadeep Bandyopadhyay (SoumyadeepB1801) Coforge Soumyadeep Bandyopadhyay
Coforge
IN
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@RithishAdhithKL 

Can you check if the following router activities fulfil your requirements?

ToSkilledWorkbasket - The assignment will be routed to the specified workbasket with the required skills.

ToSkilledGroup - The assignment is routed to an operator in the workgroup who has the necessary skills.

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