Operator ID Record Error
I created a few operator IDs. When they try to login they get an error.
See Attachment
Any Ideas...
Accepted Solution
Pegasystems Inc.
US
Can you compare these nonWorking operator ids and those working operator ids?
You can check the access group / available roles / privileges of them.
By checking "[email protected]" operator id , [this one should be able to launch pyCaseManager7 and pyCaseWorker] and use it as an example to compare with your created operator ids. You will see the differences.
Pegasystems Inc.
IN
Hello Henry,
Thanks for posting query in PSC.
Please have a look at below article which may help you.
Regards,
Durga
Veteran Careers First
US
The issue may have something to do with the privileges for the role I have in the access group for the portal. If so, I am not sure which privilege is needed for pyCaseManager or pyCaseWorker. But I could also be mistaken.
Accepted Solution
Pegasystems Inc.
US
Can you compare these nonWorking operator ids and those working operator ids?
You can check the access group / available roles / privileges of them.
By checking "[email protected]" operator id , [this one should be able to launch pyCaseManager7 and pyCaseWorker] and use it as an example to compare with your created operator ids. You will see the differences.
ANZ Banking Group Ltd
AU
Hi ,
I have faced the same issue in 7.1.8.
We have deleted the operator Ids and cleared the cache from each node and it started working.
Here the issue is sometimes the operator id record gets corrupted
Bluerose Technologies Pvt Ltd
IN
Hi Susan,
i have mapped the correct operator Id in Manager Field in Work groups rule as you specified. But still i am unable to open(Create/Modify/Delete) any Operator record present in application. On click of any operator record receiving "The operation was completed successfully, but no content returned". Can you please help me to resolve this issue.
Thanks & Regards,
Premalatha