Question
IREA - Intermountain Rural Electric Association
US
Last activity: 13 Sep 2017 16:08 EDT
Openspan causing IE crash
Hello,
I have users who have Openspan installed on their computer and they are reporting that IE is crashing when running a report that launches in IE. Users who do not have openspan installed can run and open the report without any issues. What should I do to correct this issue?
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
US
Have you been able to reproduce the issue on your development environment? Usually, the first steps is to collect a verbose log (RuntimeLog.txt) and also create a simple solution. If you are unsure if it is an automation or the adapter itself that is causing the crash, you should deploy a solution that simply starts IE to verify it is working correctly. The logs should also indicate the point in your solution that IE is crashing. You can attach the file here and I will take a look as well.
To enable logging:
- Start Runtime.
- Right-click the Runtime icon in the taskbar and choose 'Diagnostics Configuration'.
- Click 'File Publisher' and set the 'Mode' to 'ON'.
- Click to the 'Log Categories' tab and set 'All Categories' to 'Verbose'.
- Click OK to save the changes.
Pegasystems Inc.
US
Just to verify, is this issue a duplicate of your post from yesterday?
https://collaborate.pega.com/question/openspan-causing-ie-crash-0
IREA - Intermountain Rural Electric Association
US
I will get the logging setup. Yes this is a repost. I hadn't heard anything so reposted it.
Pegasystems Inc.
US
Seeing as this is a duplicate of your post from the previous day, I'm going to close this to prevent any further duplication of efforts.
Please continue the conversation on our initial post Openspan causing IE to crash