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Question

 Agarwala Bikash (BIKASH88)
Capgemini

Capgemini
IN
BIKASH88 Member since 2010 4 posts
Capgemini
Posted: May 23, 2017
Last activity: Jun 2, 2017
Posted: 23 May 2017 7:14 EDT
Last activity: 2 Jun 2017 8:21 EDT
Closed
Solved

OOTB way to hide Drop / hangup option from softphone using PegaCall with Avaya 7.2.1

is there any OOTB option provided to hide the Drop / hangup option from softphone using PegaCall with Avaya 7.2.1

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Accepted Solution

Posted: 7 years ago
Posted: 2 Jun 2017 8:21 EDT
Agarwala Bikash (BIKASH88)
Capgemini

Capgemini
IN

Thanks Yapas.

But I modified the PegaCallActionOptions Dynamic Menu rule to conditionally display the hangup option.

The drop option is removed by including the recording device range in the link configuration.

But I still need help on how to hide it for inbound/outbound calls dynamically.

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Accepted Solution

Posted: 7 years ago
Posted: 2 Jun 2017 8:21 EDT
Agarwala Bikash (BIKASH88)
Capgemini

Capgemini
IN

Thanks Yapas.

But I modified the PegaCallActionOptions Dynamic Menu rule to conditionally display the hangup option.

The drop option is removed by including the recording device range in the link configuration.

But I still need help on how to hide it for inbound/outbound calls dynamically.

To see attachments, please log in.

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