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 Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
_JVV_Sharma Member since 2011 43 posts
PEGA
Posted: April 17, 2017
Last activity: August 8, 2017
Posted: 17 Apr 2017 17:11 EDT
Last activity: 8 Aug 2017 14:20 EDT
Closed
Solved

Upgrade from 7.2.1 to 7.2.2 issues

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Hi

Our insurance application is built on CSI 7.2.1 (on pega 7.2.1) and we upgraded CSI to 7.2.2 (on Pega 7.2.2).

After the upgrade - we saw a few things seem to be broken.

One of them being, all the explorers (data, case, records, app) are blank. (attached screenshots). Also the main menu navigation also not showing up on click.

Also attaching the log for reference.

Any pointers?

***Moderator Edit: Vidyaranjan | Updated & Tagged SR details***

Updates Support Case Exists
Posted: 5 years ago
Posted: 17 Apr 2017 17:17 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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Note: If tracer is turned on, all these details are showing up as expected. 
Posted: 5 years ago
Posted: 17 Apr 2017 18:46 EDT
Kevin Zheng (KevinZheng_GCS) PEGA Director, Technical Support
Pegasystems Inc.
US
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This looks to be a caching issue. Goto SMA>>Advanced>>Class Management>>Class Details. select the entry - then click 'Remove From Cache' button at the top.
com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb
Posted: 5 years ago
Posted: 18 Apr 2017 9:44 EDT
Ashish Balchandani (balca) PEGA Lead System Architect
Pegasystems Inc.
US
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Hello Kevin -

Thanks for your reply. We tired this already but did not work for us. Any other suggestions please?
Posted: 5 years ago
Posted: 18 Apr 2017 10:37 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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Hi 

Thanks for the response, it did not help. 

And I doubted it to be a cache issue since everything is smooth when Tracer is on. (but that kills the performance right) I cleared all the caches along with the one you mentioned. (from logs) 

It did not help. Anything else that we are missing?
Posted: 5 years ago
Posted: 17 Apr 2017 20:22 EDT
Susan Liu (SusanLiu_GCS) PEGA Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US
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Hi, 

Another alternative solution (for this [possible] caching issue) is to do a server restart (do a server side caching cleanup). 

I had the similar issue before. I usually do is to stop server, cleanup the stuff (including PRGenClasses, PRGenJava , extract marker and etc.) under temp directory and start the server. 

Thanks,

Susan

 
Posted: 5 years ago
Posted: 18 Apr 2017 10:37 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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Hello Susan,

We tried this too, did not help. Anything that we are missing still?

Accepted Solution

Posted: 5 years ago
Updated: 5 years ago
Posted: 21 Apr 2017 12:05 EDT
Updated: 28 Apr 2017 6:41 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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UPDATE:

The root cause had been identified. One of the hotfix was not applied properly. We had to unzip the DL file and apply individual hotfixes through import of JARs and a system restart. 

It might help to see the details of issue on SR-B44936 if anyone encounter same issue. 

LOG for quick reference:

ERROR dev-bpm.genworth.net|10.10.134.252 430014735 - Section 'FormErrorMarker' execution error on page 'pyDisplayHarness' of  class 'Data-Portal-DesignerStudio'. 
java.lang.NoSuchFieldError: mPageProperties 
    at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getMessageCountAll(ClipboardPageImpl.java:4564) 
    at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getMessageCountAll(ClipboardPageImpl.java:4610) 

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