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Question

 Agarwala Bikash (BIKASH88) Capgemini
Capgemini
IN
BIKASH88 Member since 2010 4 posts
Capgemini
Posted: May 8, 2017
Last activity: Jun 20, 2017
Posted: 8 May 2017 13:53 EDT
Last activity: 20 Jun 2017 10:51 EDT
Closed
Solved

Voice over PegaCall not working with Avaya

For our application we have configured the AVAYA CTI link. But while making an outbound call the call is getting connected successfully but not able to speak or listen using headphones or removing the same from the laptop/desktop.

Have anyone else faced similar issue?

Pega 7.2.2 is being used along with PegaCall version 7.2.1.

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Pega Customer Service

Posted: 7 years ago
Posted: 9 May 2017 7:53 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

Is it happening for all the user across all the location or it is specific to you or your current location call center ?

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Posted: 7 years ago
Posted: 17 May 2017 4:25 EDT
Agarwala Bikash (BIKASH88) Capgemini
Capgemini
IN

We are trying to test the functionality in Dev environment. SO we have received 2 extensions for testing. and for both of them it is not working.

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