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Question

 Ananya Anshudhar (AnanyaA2)
Accenture
Pega Developer
Accenture
IN
AnanyaA2 Member since 2018 23 posts
Accenture
Posted: May 14, 2022
Last activity: May 23, 2022
Posted: 14 May 2022 3:51 EDT
Last activity: 23 May 2022 10:08 EDT
Closed
Solved

Notifying Manager one hour before Goal (SLA)

Hi , In SLA  How can we notify Manager or Assignee one hour before the Goal is reached? We all know how to do that once goal is reached . But what if I want to send a notification x hrs. before the Goal.

Thanks in advance

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add capability tag***
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Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 17 May 2022 4:27 EDT
Updated: 23 May 2022 10:08 EDT
sai ganesh goud nagula (Sai Ganesh Goud Nagula)
Eclatprime Digital Private Limited
Associate Director
Eclatprime Digital Private Limited
IE

Hi @AnanyaA2,

We do not have an option to do this in a single SLA rule.

You need to write 2 SLA rules.

SLA 1 - Set the GOAL time by using a property value. Calculate goal time and minus one hour from it. This would give you the notification time to the Manager/Assignee. send notification.

SLA -2 set actual Goal time.

SLA 1 would be on assignment 1 and SLA 2 will be on the next assignment.

if the user performs assignment 1 then you need to handle to skip assignment 2

 

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