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Question

 Karan Goyal (KaranG60)
Deloitte
Consultant
Deloitte
IN
KaranG60 Member since 2021 1 post
Deloitte
Posted: May 29, 2023
Last activity: Aug 23, 2023
Posted: 29 May 2023 5:50 EDT
Last activity: 23 Aug 2023 11:13 EDT
Closed

Not able to open a case from the Recents menu in portal

 

Hi All,

Currently, I am facing an issue in my personal edition (v8.6), the issue is when I am trying to open a case or work item by clicking on it from the Recents menu in the portal. It is not opening and the screen is getting blank.

I also tried to trace the issue but no warning or error is coming in the tracer.

I am attaching the screenshot for your reference. If you have observed this before or if you can guide me through this, it will be a great help.

Thanks!

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Pega Platform 8.6
Case Management
Dev/Designer Studio
Low-Code App Development
Financial Services
Senior System Architect

Posted: 1 year ago
Posted: 23 Aug 2023 11:13 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@KaranG60   Are you able to open the Case or work item by searching for it and opening it from the main menu instead of from 'Recents'?

One possible solution is to clear your browser cache and cookies, as this might resolve the issue. If the problem persists, you can try to check the browser console for any errors or warnings.

Additionally, ensure that your application and rulesets are properly configured.

 

 

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