Recents rules and Cases are empty when logged with lower case ID
my Operator ID was created with a upper case ID as ABC123. I login with uppercase and browse few rules, cases and do some checkouts, now if i logout and log back im seeing all my recent activity. but if I login with lower case abc123 id, then recents are blank. I also observed that when i login with lowercase, my operator ID also changing it to Lower.
Accepted Solution
Elevance Health
US
I got the solution for this issue. Issue is with custom LDAP Authentication activity that we built where we are setting pyUserIdentifier with wrong param value.
Areteans Technology Solutions Pvt. Ltd.
IN
@Sai YIt may be because in the system you might be having two ids 1 in upper case string and other in lower case string, this is the reason it is happening. Please check the details in operator table for more clarity. If it is 2 different Ids then it is quite possible if you change ids you wont be able to see the recent and history of audit done by different ids.
But in ideal scenario PEGA will not allow to create 2 ids with same character though it is uppercase or lower case, in our application it is not case sensitive. Please check your application setting.
Elevance Health
US
@AmarTiwari This issue not just for me, it is impacting for all the users in our application. There are no duplicate ID's created.
Accepted Solution
Elevance Health
US
I got the solution for this issue. Issue is with custom LDAP Authentication activity that we built where we are setting pyUserIdentifier with wrong param value.