Not able to add a new activity to the exsisting Agent
Hi
We have an Agent that has 3 activities running currently. Saved the rule to a higher version and added the new agent activity. But when checking in the rule the changes are not seen but the check in comments are recorded in the memo. It is a standard agent (tried Advanced also, same result). Added the Access Group mentioned in the Security tab is added to my operator id. How to handle this?
Thank you
***Updated by moderator: Lochan to add SR details***
Accepted Solution
Booz Allen Hamilton
US
Hi
As per the SR, we were requested to downgrade the IE version and as we need to under go certain procedure, we are still waiting for our system downgrade. Once we get it, we will get back if we face any issues.
Thank you
Pegasystems Inc.
IN
You should be able to add a new activity and checkin the rule.
The activity you are adding is in the new ruleset version or is the activity visible to this agent?
After adding the new agent activity on saving the agent rule are you seeing any errors. If yes please post those errors here.
Booz Allen Hamilton
US
On saving I do not see any errors. When checking in also there are no errors, but the new activity added is removed and gets checked in. Not sure if there is any lock placed, not to add any activity for security reasons. Or how to research further.
Booz Allen Hamilton
US
I tried tracing and found that when adding the agent activity and save it, the new line item (new activity) is not added to the future queue items. But it is seen in the rule UI. This is confusing and not able to follow. Please can any one help me with this.
Thank you
Pegasystems Inc.
IN
On adding a new agent activity it should get added to pyFutureQueues page list. Check in tracer why it is being removed from this list on Save .
If the root cause couldnt be found out, you may log a SR for further investigation. Thanks.
Booz Allen Hamilton
US
I see that on click of the Append row, nothing is happening. And hence on Save, the pyFutureQueues is not getting updated. But the reason why the Append row is not working is not known. We are using 7.1.6 version
Pegasystems Inc.
US
Upon reviewing the associated SR, it was discovered that you were going to change your IE version. If you are still needing assistance, please let us know.
Accepted Solution
Booz Allen Hamilton
US
Hi
As per the SR, we were requested to downgrade the IE version and as we need to under go certain procedure, we are still waiting for our system downgrade. Once we get it, we will get back if we face any issues.
Thank you
Pegasystems Inc.
US
Thanks @Nalins_99!