Question
AIG
US
Last activity: 17 Mar 2016 14:23 EDT
RuleNotFoundException for Agent activity
Hi,
We are receiving RuleNotFoundException for one of the agent activity only in Production environment. The same is running perfectly in other environments.
We checked the rule and it is there. The access group for the Agent is pointing to the correct application.
Below is error from the SMA.
Hi,
We are receiving RuleNotFoundException for one of the agent activity only in Production environment. The same is running perfectly in other environments.
We checked the rule and it is there. The access group for the Agent is pointing to the correct application.
Below is error from the SMA.
Exception at com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a RULE-OBJ-ACTIVITY with the name ABC that applies to ABC-DEF. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named ABC defined in the rulebase are: 2 related to applies-to class ABC-DEF, but were defined in rulesets which are not in your rulesetlist: {Ruleset1:02-04-20, Ruleset1:02-04-15}. Current RulesetList: Ruleset1:02-02, PegaWarrantyCaseMgmt:07-11, PegaWarrantyCSB:07-11-99, WMSUnauthenticated:07-11, MyCoCA:07-12, PegaAppCTI:07-12-99, PegaSurvey:07-10, AIGSSO:02-02, Pega-UITheme:07-12, PegaWarrCPMClaims:07-11, PegaWarrCPM:07-11, SocialCRM:07-12, CPM-ExpertAssist:07-12, CPM-PegaNPS:07-12, PegaFW-NPS:07-12, PegaFW-Lync:07-12, PegaWarranty:07-11, PegaWarrantyInt:07-11, PegaManufacturing:07-11, PegaManufacturingInt:07-11, PegaManufacturingUI:07-11, PegaRC-RepairOrder:07-11, PegaRC-PartsReturn:07-11, PegaRC-EMP:07-11, PegaRC-Inquiry:07-11, PegaRC-ReturnMaterials:07-11, PegaRC-Diagnosis:07-11, PegaRC-CRP:07-11, PegaRC:07-11, PegaInsure:07-11, PegaInsureUI:07-11, PegaRCInt:07-11, PegaFW-Twilio:07-11, PegaFWUI:07-11, Piif:07-11, PegaSP:07-11, Pega-Mobile:07-10, CPM:07-12, CPM-Reports:07-12, PegaAppCA:07-12, PegaFW-NewsFeed:07-12, Pega-LP_CPM:07-12, PegaApp:07-12, Pega-Chat:07-12, Pega-CTI:07-12, Pega-ChannelServices:07-12, Pega-ProcessCommander:07-10, Pega-LP-ProcessAndRules:07-10, Pega-LP-Integration:07-10, Pega-LP-Reports:07-10, Pega-LP-SystemSettings:07-10, Pega-LP-UserInterface:07-10, Pega-LP-OrgAndSecurity:07-10, Pega-LP-DataModel:07-10, Pega-LP-Application:07-10, Pega-LP:07-10, Pega-UpdateManager:07-10, Pega-SecurityVA:07-10, Pega-Feedback:07-10, Pega-AutoTest:07-10, Pega-AppDefinition:07-10, Pega-ImportExport:07-10, Pega-LocalizationTools:07-10, Pega-RuleRefactoring:07-10, Pega-ProcessArchitect:07-10, Pega-Portlet:07-10, Pega-Content:07-10, Pega-IntegrationArchitect:07-10, Pega-SystemArchitect:07-10, Pega-Desktop:07-10, Pega-EndUserUI:07-10, Pega-Social:07-10, Pega-EventProcessing:07-10, Pega-Reporting:07-10, Pega-UIDesign:07-10, Pega-Gadgets:07-10, Pega-UIEngine:07-10, Pega-ProcessEngine:07-10, Pega-SearchEngine:07-10, Pega-IntegrationEngine:07-10, Pega-RulesEngine:07-10, Pega-Engine:07-10, Pega-ProCom:07-10, Pega-IntSvcs:07-10, Pega-WB:07-10, Pega-RULES:07-10 at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.useRuleResolutionToSelectRule(VirtualRuleTableDispatchImpl.java:697) at com.pega.pegarules.generation.internal.vtable.VirtualRuleTableDispatchImpl.resolveRule(VirtualRuleTableDispatchImpl.java:455) at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:586) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3261) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:887) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1192) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:829) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:620) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991) at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532) at java.lang.Thread.run(Thread.java:745)
Message was edited by: Lochan to add Category
Truviq Systems
NL
Hi Gitartha,
Please try to re-start the server and clear cache (if required).
I have faced similar kind of issue in the below scenario.
Created one new rule instance. It was created by save as existing rule. Deleted existing rule. When i saw rules xml the, i found old instance key of existing rule and original instance key of new rule. But as per saveas post action it should set old instance key with original instance key.
May be server re-start and clearing the cache would be helpful.
--Chaitanya
AIG
US
Hi Chaitanya,
Cleared the cache and restarted all the nodes. I started in one of the node but it did not help.
But then after I started the agent in another node and it ran perfectly. Don't know why.
Anyways, thanks for your help.
HCLTech
NL
Hi,
The rule ABC activity presents in Ruleset1:02-04-15 & Ruleset1:02-04-20 ruleset versions.
But your rukeset stack restricted to Ruleset1:02-02.
Update you ruleset stack to Rulset1:02-04.
Thanks,
Raja