Question
Accenture
BR
Last activity: 7 Jun 2019 1:22 EDT
The instance already exist on the Agent but this agent is new
Hi,
I'm Trying to create a Agent on Pega 7, but show me the error that this instance already exist.
No matter the value of Label or RuleSet, always show this message.
Someone know the reason of this issue?
Thanks
Francisco Leal
***Edited by Moderator: Lochan to update platform capability tags***
Pegasystems Inc.
US
I would expect to see that error if there are already agents configured for that Ruleset. When you view the agent instances, are there any records for that ruleset present?
Pegasystems Inc.
US
Please check below Agents rules help link:
The name of an agents rule is the name of a ruleset, and there can be only one agents rule defined for each ruleset and version in a Pega Platform system. When the Agent Manager master agent notices a newly added agents rule, it generates agent schedule data instances for each node in your Pega Platform application.