Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 FRANCISCO LEAL (FranciscoL4069)
Accenture

Accenture
BR
FranciscoL4069 Member since 2015 12 posts
Accenture
Posted: Jun 6, 2019
Last activity: Jun 7, 2019
Posted: 6 Jun 2019 13:55 EDT
Last activity: 7 Jun 2019 1:22 EDT
Closed

The instance already exist on the Agent but this agent is new

Hi,

I'm Trying to create a Agent on Pega 7, but show me the error that this instance already exist.

No matter the value of Label or RuleSet, always show this message.

Someone know the reason of this issue?

Thanks

Francisco Leal

***Edited by Moderator: Lochan to update platform capability tags***

To see attachments, please log in.
Data Integration
System Administration

Posted: 5 years ago
Posted: 6 Jun 2019 14:21 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

I would expect to see that error if there are already agents configured for that Ruleset. When you view the agent instances, are there any records for that ruleset present?

To see attachments, please log in.
Posted: 5 years ago
Posted: 6 Jun 2019 17:50 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Please check below Agents rules help link:

https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#rule-/rule-agent-/rule-agent-queue/main.htm

The name of an agents rule is the name of a ruleset, and there can be only one agents rule defined for each ruleset and version in a Pega Platform system. When the Agent Manager master agent notices a newly added agents rule, it generates agent schedule data instances for each node in your Pega Platform application.

 

 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice