Question
Cognizant
IN
Last activity: 23 Jul 2021 14:02 EDT
Need to Remove Start My Day icon in Pega Interaction portal with out affecting Operator Icon
Hi All,
When Im removing StartMyDay icon from top right corner of pega interaction portal, it is affecting the operator Icon.
On click of operator icon no action is being performed(operator icon is getting disabled).
There is a menu configured on click of operator icon ,which is not coming if we remove StartMyDay icon.
Please let me know how to remove StartMyDay icon without affecting the operator Icon.
Accepted Solution
Updated: 23 Jul 2021 14:02 EDT
Cognizant
IN
Thanks Palas for your response and suggestion. i have tried the 1st approach suggested by you, when i make the property as false.
Still on click of operator Icon no menu is displaying, it is disabled.
apart from 2 method is there any other approach.
Appreciate your efforts.
Updated: 15 Jun 2021 22:28 EDT
Pegasystems Inc.
IN
You can remove the start my day icon from the section: CPMInteractionPortalHeaderTopRight. After removing the start my day icon, I didn't notice any impact on the operator activities. Please find the below screen-shots for the same.
Cognizant
IN
@palas3 Hi Palas In my Case the section is Final. So i cannot modify the rule.
It will be heavy task for me to change every refrenced section.
Pegasystems Inc.
IN
From CS 8.5 onwards all these rules were made as final. There are two ways to solve this issue.
1. The visibility condition: IsRoboticsEnabled which was there on the robotics icon should be false. This rule is final. But the condition it refers to here is the Declare_CAApplicationSettings.EnableRobotics = true. This property was set in the DT: CSExpressSettings which was there in the data-page:Declare_CAApplicationSettings. By default is was shipped to false. I think in your case, it was set to true. Make this to false so that this icon is not displayed in the interaction portal.
2. Another way is to customize the section: CSPortalHeaderWrapper to display your own icons.
I prefer the first solution.
Accepted Solution
Updated: 23 Jul 2021 14:02 EDT
Cognizant
IN
Thanks Palas for your response and suggestion. i have tried the 1st approach suggested by you, when i make the property as false.
Still on click of operator Icon no menu is displaying, it is disabled.
apart from 2 method is there any other approach.
Appreciate your efforts.