Question

Eclatprime
Eclatprime
IN
Eclatprime
Posted: Apr 22, 2020
Last activity: Apr 23, 2020
Last activity: 23 Apr 2020 8:08 EDT
Closed
Multiple workgroup for the same operator
Hi,
I have a requirement to route the system created cases to operator worklist based on operator workgroup. If we add multiple workgroups in the operator profile. is it possible to assign to a secondary workgroup in operator profile.
What is the use of multiple workgroups in operator profile for push routing or pull routing.
Thanks,
Srikanth.