Question
Zensar Technologies Ltd
Zensar Technologies Ltd
IN
Zensar Technologies Ltd
Posted: Jan 9, 2024
Last activity: Jan 10, 2024
Last activity: 10 Jan 2024 7:40 EST
Solved
Multiple Workqueue in WorkGroup
Can we have multiple Workqueue inside Workgroup? Can someone explain with example. Thanks in advance.
***Edited by Moderator Rupashree to add Capability tags***
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Accepted Solution
Posted: 10 months ago
Updated: 10 months ago
Updated: 10 Jan 2024 7:40 EST
Aaseya IT Services Pvt Ltd
Aaseya IT Services Pvt Ltd
SA
An organizational unit does not have an association with a workbasket (referred to now as work queues). Furthermore a workgroup only has one workbasket (work queue).
The operator record is where you can associate more than one work group and access to more than one workbasket (work queue) allowing an individual to work cross functionally as needed.
Posted: 10 months ago
Zensar Technologies Ltd
Zensar Technologies Ltd
IN
@Hitesh Jain Thanks Hitesh for response.