You can set up the Final Action Limits DDR to return multiple actions for the same customer.
However, the Final Action Limits And Bundling strategy applies limits on the number of actions emitted for each action context and for each contact, as defined in the Final Action Limits DDR. This means that if you have multiple email treatments for the same action, the strategy will apply the limits and choose the best one based on the defined grouping elements and qualifiers.
If you want to ensure that multiple email treatments are returned for the same action, you can modify the Final Action Limits DDR to include all the email treatments as separate groupings. This will ensure that the strategy does not filter out any of the email treatments and returns all of them for the same action.
Please note that this may result in a higher number of actions being sent to the customer, which may not always be desirable. It is important to carefully consider the impact of returning multiple email treatments for the same action before implementing this approach.
Posted: 4 months ago
Updated: 4 months ago
Posted: 15 May 2023 9:37 EDT Updated: 15 May 2023 9:38 EDT
Silviu Stoian (SilviuS5)
Future Proof AI
Lead Decision Arhitect
Future Proof AI
I have reviewed the documentation provided on how to configure Final Action Limits however the configuration returns multiple actions for same channel and combine context..Eg Return 2 actions for same customer for the email channel when we run the primary schedule. How can I configure the DDR to include for example 2 emails treatment for one action?