Dear Community,

I'm currently looking into implementing the click trough fucnctionality for our links in e-mails: https://docs.pega.com/bundle/customer-decision-hub/page/customer-decision-hub/cdh-portal/container-captureclickthrough-api.html

I however have a question about implementing this into email specifically. For e-mails lots of spamfilters create the so called botclicks, where the spamfilter itself opens the links in the e-mail even before the end-user recieves the e-mail. This would create false positive clicks and feedback to our models which is unwanted.

Normally the click registration of an ESP has protection in place to recognize and filter out these botclicks. Because I want to implement the click trough functionality of Pega this ESP protection would not work, therefore I want to know if there is any protection for this behavour on the capture clicktrough functionality from Pega side.

Do you have implementend this feature in your e-mails or SMS messages and have any insight if all clicks are being reported or if there is an filter in place

Some info about botclicks: https://help.klaviyo.com/hc/en-us/articles/22981852783899

Thanks in advance!