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Question

 Sai Harshith Rebba (SaiHarshithR4287) Merkle Inc
Merkle Inc
IN
SaiHarshithR4287 Member since 2021 2 posts
Merkle Inc
Posted: Jul 3, 2023
Last activity: Jul 3, 2023
Posted: 3 Jul 2023 3:34 EDT
Last activity: 3 Jul 2023 6:50 EDT
Closed

Missing PDF Icon in attachments list after uploading the PDF from local Storage

Hi,

We are generating a PDF file and the PDF Icon is getting displayed properly for the generated PDF.

But, when we upload a PDF from the local storage, the PDF ICON is missing. 

Please do let me know if anyone has a solution for this, please find the screenshot attached for your reference, 1st file uploaded from local storage and the second PDF is directly generated in Pega.

Regards,

Sai Harshith R

***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.6.3 Case Management User Experience Data Integration Communications and Media Senior System Architect

Posted: 1 year ago
Updated: 1 year ago
Posted: 3 Jul 2023 6:49 EDT
Updated: 3 Jul 2023 6:50 EDT
Marije Schillern (MarijeSchillern) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@SaiHarshithR4287 Did you make any changes to your installed Adobe PDF software on your client?

Please provide details of the methods used to upload a pDF from local storage . Are you using OOTB pyGetAllAttachments activity?

Use case: Process inbound file attachments for storage in a repository

File attachment configuration in REST and SOAP integrations

If you can replicate the issue consistently you may want to log this as a support ticket on the MSP.  Please let us know the ticket ID here so that we can  help track progress.

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