Question
Capgemini
IN
Last activity: 6 May 2022 6:50 EDT
Failure In Uploading PDF Attachments
Documents in pdf format are not getting uploaded only in PROD env, which used to work perfectly previously. On compressing the pdf file or converting to word doc the upload is working. No code changes has been done.
No server side upgrades have been done.
we tried to analyze the logs but there is nothing coming up related to attachment issue in the both server and application logs.
and this issue doesn't happen with every PDF file but happens only with few files.
we are using custom code for this attachment control.
attaching the custom code for reference
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
GB
I can see that your issue is specific to the custom code you are using as you have confirmed that the OOTB Attach Content control works fine.
In your scenario the parameter Param.hiddenfilepath is null after selecting a file for attaching due to which activity SaveAttachment sets error message for null pxAttachName.
Whilst we wait for users who can check your code could I suggest that you take a look at posts related to 'hiddenPath' such as
and this one
According to this archived support article SA-30534 the issue may be due to invalid cache. Can you create a simple Process flow with OOTB Perform harness as the harness and try to add attachments and see if you get the same issue there as well?
Whilst we wait for users who can check your code, perhaps you can check your sections and how they are reloaded.
Capgemini
IN
Thank you for the response, but our issue is confined to only PROD.
and we have tried the OOTB controls in lower environments and it worked, but for this to be verified we do not have that privilege in PROD.
and also coming to cache we ,could not clear that as application start up is dependent on that,
if we clear the full cache the application doesn't come up.