Documents in pdf format are not getting uploaded only in PROD env, which used to work perfectly previously.
On compressing the pdf file or converting to word doc the upload is working.
No code changes has been done.
No server side upgrades have been done.
we tried to analyze the logs but there is nothing coming up related to attachment issue in the both server and application logs.
and this issue doesn't happen with every PDF file but happens only with few files.
we are using custom code for this attachment control.
attaching the custom code for reference
***Edited by Moderator Marije to add Capability tags***
According to this archived support article SA-30534 the issue may be due to invalid cache. Can you create a simple Process flow with OOTB Perform harness as the harness and try to add attachments and see if you get the same issue there as well?
Whilst we wait for users who can check your code, perhaps you can check your sections and how they are reloaded.
Posted: 2 months ago
Posted: 6 May 2022 6:50 EDT
Naresh Kommuri (NareshKommuri)
Venkata Sai Naresh Kommuri