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 HARI SURESH GUMMADI (HariSureshBabuG6994) Frontier Communications
Frontier Communications
US
HariSureshBabuG6994 Member since 2020 3 posts
Frontier Communications
Posted: Aug 17, 2020
Last activity: Aug 7, 2023
Posted: 17 Aug 2020 16:59 EDT
Last activity: 7 Aug 2023 10:35 EDT
Closed

Missing OOTB When rule while clicking on intent task

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We upgraded our platform from 8.3.1 to 8.4.1 and when clicking on intent task ,below error we are getting and i am seeing below OOTB when rule is not available.Let me know if anyone is seeing same issue or i am missing anything.

InvokeWhen:RULE-OBJ-WHEN:!ISTHISMCP
  Preconditions
  RULE-OBJ-ACTIVITY WORK- UPDATEINTERACTIONHISTORYCALLER #20190826T093437.872 GMT Step: 1 Circum: 0
  doActivity Rule-Obj-Activity:UpdateInteractionHistoryCaller
  doActivity Rule-Declare-OnChange
  17 additional frames in stack
Pega Customer Service for Communications 8.4 System Administration Updates
Posted: 3 years ago
Posted: 24 Aug 2020 5:01 EDT
Kaviya Ravichandran (ravik2) Service Assurance Advisor
Pegasystems Inc.
IN
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I couldn't able to find the when rule "ISTHISMCP" in 8.3.1 or 8.4.1. Could you let me know the Applies to class of the rule.

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