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Question

 Richard Hall (RichardH1107)
Sutter Health
Software Developer 3
Sutter Health
US
RichardH1107 Member since 2019 2 posts
Sutter Health
Posted: Jan 3, 2023
Last activity: Jan 11, 2023
Posted: 3 Jan 2023 15:59 EST
Last activity: 11 Jan 2023 8:44 EST
Closed

Open Multiple Intent Tasks

Currently we open a single intent tasks e.g. Schedule Medical Appointment. However, we would like to open/queue more than one intent tasks when certain tasks are selected.

For example Click on Schedule Medical Appointment and open.

  1.  Schedule Medical Appointment
  2. Verify Insurance.
  3. Infectious Control Questions.

Currently each tasks can be opened by themselves.

***Edited by Moderator: Pooja Gadige to add capability tag***
***Edited by Moderator Marissa to change Product from Pega Foundation for Healthcare to Pega Customer Service for Healthcare per internal SME's request***
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Pega Customer Service for Healthcare 8.7
Agent Desktop
Decision Management
Healthcare and Life Sciences
Citizen Developer

Posted: 3 years ago
Posted: 10 Jan 2023 16:12 EST
Adam Gross (AdamGross) Principal Product Manager, Customer Service Industry Applications
Pegasystems Inc.
US

@RichardH1107 There's a number of ways to suggest tasks to an agent, including auto-launching. Check out this part of our implementation guide for options: https://docs.pega.com/bundle/customer-service-88/page/customer-service/uikit-implementation/nba/nba-intro.html

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