Question
GovCIO
US
Last activity: 8 Jun 2017 18:01 EDT
Localization wizard to translate the field values to Spanish
Hi,
We have a requirement to translate the existing UI screen labels to show in Spanish after running Localization wizard & making the necessary Locale settings. I tried this on my local V7.2.2 for 3-4 labels to translate but I am not sure on how to use those field values based on the customer's language preference done through IVR. I don't see any PDN article to get much help on Localization process. Or may be I missed it from PDN site. Can someone please help me with the steps to be followed for this?
Requirement: Call comes from customer-> select the lang pref from IVR -> accept the popup from app -> translation should done on each and every label of the screen accordingly.
Thanks,
Ravi Kumar.
Accepted Solution
Pegasystems Inc.
IN
Hi,
You need to completely refresh the screen and during refresh update the customer locale to the selected one so that the application ruleset gets organized accordingly .
Something similar was discussed in this : https://collaborate.pega.com/question/how-switch-language-without-having-log-and-re-log
GovCIO
US
Sorry for the late reply Santanu. I was in PW and I couldn't check your message. Let me check the URL and will get back to you.
Thanks,
Ravi Kumar.