Question
Cognizant
US
Last activity: 20 Mar 2018 12:07 EDT
issues with shuffle steps between stages in production system
Hi All,
What kind of issues could occur to existing work objects when we deploy steps changes in the stages of existing production application
In detail
1) In our existing application application, we have like 7 stages and each stage have several steps.
Now as part of enhancement, we have added some new stages and steps to existing cases. We also shuffled few steps from one stage to other, added additional steps to the existing stages.
We would like to know what kind of issues will happen to existing work objects when we promote latest changes to Production environment.
There are articles about how to handle the flow changes in the production, there is not any information about this kind of scenario.
Could you guys please help to find that kind of issue that may occur.
Thanks
Rama
Pegasystems Inc.
IN
Hi Ramakrishna,
Nothing should happen to the closed work objects.
For the work object parked at assignment which might have been deleted may cause an issue.
Should not be any issue or the assignment that has already crossed the stage between which the new steps were added.
For the assignment yet to reach the newly added steps should not have any issues as well.
Thanks,
Ujjwal
Cognizant
US
Thanks Ujjwal for the details.
I have one more question.
In the Production work object APP-234 is open and it is in the flow of "Send Letters" step in the "Communication" stage. As part of enhancements , we have deleted the send letter step itself from "Communications" stage. When the App-234 is processed what could be the issue as the step "Send Letters" is deleted?
Thanks
Rama