Question
Link
Link
IN
Link
Posted: May 13, 2025
Last activity: May 14, 2025
Last activity: 14 May 2025 3:04 EDT
Solved
Issue with Case Archival and Purging in Pega
In Pega, during archival and purging, some eligible cases are not being deleted from the system. Why is this happening?
***Edited by Moderator Marissa to change type from Pega Academy to Product***
To see attachments, please log in.
Accepted Solution
Posted: 9 months ago
Updated: 9 months ago
Updated: 14 May 2025 3:04 EDT
Eclantiqx
Eclantiqx
IE
Hi There,
It appears that the property pyResolvedTimestamp is missing from the cases that are not being deleted. This issue seems to be consistent across all similar cases.
I recommend adding the pyResolvedTimestamp property to at least one of the affected cases and checking whether it is then picked up by the archival process. If this resolves the issue, you'll need to ensure that all impacted cases are updated accordingly.