Interaction error when attaching documents
Hi,
Our application makes heavy use of attachments, almost all of our case types use attachments. We have modified the OOTB activity to upload documents to only allow file names with up to 75 characters:
Lately, we have found a weird issue that is only affecting one of the case types, where the error message does not show up... After some troubleshooting I noticed two OOTB interactions, one where you upload the file, and immediately after this another interaction that refreshes the modal dialog. The latter interaction behaves differently in the fail scenario, setting different parameters in the interaction:
Later in the process (or interaction), this FormError parameter makes the OOTB error to don't show up :/
Any thoughts on this are welcome :)
Thanks,
-Jose
SoftServe
US
We figure out the issue :) in case it happens to anyone, you might need to change the Form-level errors in the Harness Display options:
In our case, the Form-level errors were configured to "In configurable section" (pyCaseErrorSection) so we revert it back to "Default" and it fixed the issue in the Attachment section.
Regards,