Question
Interaction timeout error for interaction case
Hi,
Sometime, I am seeing the Interaction Timeout error:
"You have lost the ability to make this change because a change elsewhere has taken precedence over the change you made here"
After clicked on Continue working all the work got reverted back.
Does anyone know:
1) What is the condition for the above dialog to be displayed?
2) How to replicate the above issue?
3) How to prevent the dialog box from appearing?
Thanks and regards,
Durga.
Pegasystems Inc.
FR
I think this could be happening depending on your locking mechanism. Which one are you using?
Capgemini Technology Services India Ltd
IN
Hi,
Thank you for your reply
Currently it is Default(Single user) locking. Locking period is 30 mins
Pegasystems Inc.
FR
Maybe the user is staying too long on the assignment and loosing the lock. So then somebody else is working on it and he is getting this message after that?
Capgemini Technology Services India Ltd
IN
Hi,
Yes correct. But the time not exceeded the locking time. Also on click of a particular button this is showing that is also not every time.