Question
GB
Last activity: 8 Feb 2026 7:16 EST
Implementing Multi‑Select Assign Functionality in Constellation (Pega 24.2.3)
Requirement is :
I should be able see a new tab "Customer Related Cases" on left hand side of case for Customer Related Open & closed cases, So that I can review the Case & Customer details.
When i open the case the "Customer Related Cases" tab should be able to see all cases linked to the customer
Retrieving the all cases linked to the customer based on Customer ID,
I should be able to select all open unassigned cases and assign to self
Assign selected case to self
The UI should have the below columns
Case ID
Case Status
Customer Name
Customer ID
Asigned To
Case Closed Date ( Case resolved date)
Case Id should have hyper link on click the case should open for review the details
I’m facing an issue implementing this in Constellation (Pega V24.2.3). I’m unable to configure buttons and actions within Views. Could someone please suggest how to achieve this in Pega 24.2.3?
Specifically, when a user selects multiple records and wants to assign them to themselves, we need to display checkboxes for each record (multi-select). However, based on our data model, we have to retrieve information by combining both work and data classes (e.g., A-B-WORK-CASETYPE and A-B-DATA-C). This also does not seem possible to configure within Views using Data Reference or embedded page references.
Thanks,
Venkat Ch