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Question

 Suhasini Sanivarapu (Suhasini S)
Accenture
Suhasini Sanivarapu
Accenture
GB
Suhasini S Member since 2015 2 posts
Accenture
Posted: Oct 5, 2016
Last activity: Oct 13, 2016
Posted: 5 Oct 2016 1:07 EDT
Last activity: 13 Oct 2016 13:19 EDT
Closed

Icons and images are not loaded properly in IAC Gadget

I have a screen with icons and buttons . This is exposed as gadget through IAC in an external application. I'am using Firefox browser 38.2 version to load the gadget and the Pega PRPC version is 6.2 SP2

These icons and its images are not loading properly and also on click there is no action. This issue is intermittent. The page loads properly when refreshed. Please let me know if anybody had this issue earlier and was able to resolve.

Gateway URL : http://XXXX.XXXX.XXXX:1234/prgateway/PRPCGateway/

***Updated by Moderator: Lochan. Removed user added FAQ tag. Apologies for confusion, shouldn't have been an end-user option; updated Category***

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Low-Code App Development
User Experience

Posted: 8 years ago
Posted: 6 Oct 2016 2:56 EDT
Supraja V (Supraja.V)
PEGA
Senior Product Manager
Pegasystems Inc.
IN

Hi Suhasini,

Are you facing this issue only with Firefox or any other browser? Have you tried restarting the instance with a cache clear, and removal of marker files.

similar issues

https://community.pega.com/support/support-articles/images-not-loaded-browser-when-accessed-iac

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Hi Suhasini,

Are you facing this issue only with Firefox or any other browser? Have you tried restarting the instance with a cache clear, and removal of marker files.

similar issues

https://community.pega.com/support/support-articles/images-not-loaded-browser-when-accessed-iac

https://community.pega.com/support/support-articles/local-actions-and-buttons-are-not-working-application

Thanks


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Posted: 8 years ago
Posted: 12 Oct 2016 2:58 EDT
Rachana Jayasimha (RachanaJ16772981)
Gmail

Gmail
AU

Hi ,

This issue is occuring only in Firfox. Yes we have tried restarting of the server instance with clear cache. But still the issue has occurred for the UAT users . 

Below is the error log.

(ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/pega_ui_harness_deferred_14166196844!!.js
2016-09-28 07:37:25,836 [    WebContainer : 6] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/documentinfo_11905460907!!.js
2016-09-28 07:37:26,016 [    WebContainer : 0] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png
2016-09-28 07:37:26,186 [   WebContainer : 11] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/Filter_Icon.pngwebwb/filter_icon_14074967527.png!!.png
2016-09-28 07:37:26,386 [   WebContainer : 10] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/FindAndReplace_Icon.pngwebwb/findandreplace_icon_13731267678.png!!.png
2016-09-28 07:41:28,538

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Posted: 8 years ago
Posted: 12 Oct 2016 2:59 EDT
Rachana Jayasimha (RachanaJ16772981)
Gmail

Gmail
AU

 

Error Log :

(ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/pega_ui_harness_deferred_14166196844!!.js
2016-09-28 07:37:25,836 [    WebContainer : 6] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/documentinfo_11905460907!!.js
2016-09-28 07:37:26,016 [    WebContainer : 0] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png
2016-09-28 07:37:26,186 [   WebContainer : 11] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/Filter_Icon.pngwebwb/filter_icon_14074967527.png!!.png
2016-09-28 07:37:26,386 [   WebContainer : 10] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Invalid URL format for static content request:/!GESCore/webwb/FindAndReplace_Icon.pngwebwb/findandreplace_icon_13731267678.png!!.png
2016-09-28 07:41:28,538

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Posted: 8 years ago
Posted: 6 Oct 2016 6:26 EDT
Habeeb Baig (BaigHabeeb)
Virtusa IT Consulting
Lead Decisioning Architect
Virtusa IT Consulting
AE

When the issue is reproducible at your end, can you please try steps as below

-Run Fiddler/If not trace with F12 debugger network tab of your browser

-Right click on the icon-image

-Open the image in new tab

 

Check the http status code in fiddler or debugger. Probably you should get 413 or 414 http status code.

 

Thanks,

Habeeb Baig

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Posted: 8 years ago
Updated: 8 years ago
Posted: 13 Oct 2016 12:46 EDT
Updated: 13 Oct 2016 13:19 EDT
abdul qaadir (abdulq95)
JP Morgan

JP Morgan
US

Hello Ashu and Habeeb,

Hope u r doing great !!

One observation :

When the image renders successfuly below is the response from same days logs:

XX.XX.XX.XX - 9389205 [28/Sep/2016:05:03:27 -0500] "GET /prweb/GESExt/FV4vaVDNQMXUJiRZbpbDqVaN_DA-tPbRh2PQxhWyIq8%5B*/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png HTTP/1.1" 200 20208

XX.XX.XX.XX - 1421665 [28/Sep/2016:06:43:48 -0500] "GET /prweb/GESExt/FV4vaVDNQMXUJiRZbpbDqfDcjo2fvv3nqXZ2VNC-v70%5B*/documentinfo_11905460907!!.js HTTP/1.1" 200 1795

 

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