Question
Accenture
GB
Last activity: 13 Oct 2016 13:19 EDT
Icons and images are not loaded properly in IAC Gadget
I have a screen with icons and buttons . This is exposed as gadget through IAC in an external application. I'am using Firefox browser 38.2 version to load the gadget and the Pega PRPC version is 6.2 SP2
These icons and its images are not loading properly and also on click there is no action. This issue is intermittent. The page loads properly when refreshed. Please let me know if anybody had this issue earlier and was able to resolve.
Gateway URL : http://XXXX.XXXX.XXXX:1234/prgateway/PRPCGateway/
***Updated by Moderator: Lochan. Removed user added FAQ tag. Apologies for confusion, shouldn't have been an end-user option; updated Category***
Pegasystems Inc.
IN
Hi Suhasini,
Are you facing this issue only with Firefox or any other browser? Have you tried restarting the instance with a cache clear, and removal of marker files.
similar issues
https://community.pega.com/support/support-articles/images-not-loaded-browser-when-accessed-iac
Hi Suhasini,
Are you facing this issue only with Firefox or any other browser? Have you tried restarting the instance with a cache clear, and removal of marker files.
similar issues
https://community.pega.com/support/support-articles/images-not-loaded-browser-when-accessed-iac
Thanks
Gmail
AU
Hi ,
This issue is occuring only in Firfox. Yes we have tried restarting of the server instance with clear cache. But still the issue has occurred for the UAT users .
Below is the error log.
(ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/pega_ui_harness_deferred_14166196844!!.js
2016-09-28 07:37:25,836 [ WebContainer : 6] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/documentinfo_11905460907!!.js
2016-09-28 07:37:26,016 [ WebContainer : 0] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png
2016-09-28 07:37:26,186 [ WebContainer : 11] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/Filter_Icon.pngwebwb/filter_icon_14074967527.png!!.png
2016-09-28 07:37:26,386 [ WebContainer : 10] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/FindAndReplace_Icon.pngwebwb/findandreplace_icon_13731267678.png!!.png
2016-09-28 07:41:28,538
Pegasystems Inc.
AU
Please also post the log files and screenshots of the issue.
Gmail
AU
Error Log :
(ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/pega_ui_harness_deferred_14166196844!!.js
2016-09-28 07:37:25,836 [ WebContainer : 6] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/documentinfo_11905460907!!.js
2016-09-28 07:37:26,016 [ WebContainer : 0] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png
2016-09-28 07:37:26,186 [ WebContainer : 11] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/Filter_Icon.pngwebwb/filter_icon_14074967527.png!!.png
2016-09-28 07:37:26,386 [ WebContainer : 10] [ ] [ ] (ticcontent.StaticContentClient) ERROR - Invalid URL format for static content request:/!GESCore/webwb/FindAndReplace_Icon.pngwebwb/findandreplace_icon_13731267678.png!!.png
2016-09-28 07:41:28,538
Wipro Ltd
IN
When the issue is reproducible at your end, can you please try steps as below
-Run Fiddler/If not trace with F12 debugger network tab of your browser
-Right click on the icon-image
-Open the image in new tab
Check the http status code in fiddler or debugger. Probably you should get 413 or 414 http status code.
Thanks,
Habeeb Baig
Gmail
AU
Since the issue is not reporducible in my machine, I am unable to check on the http status code. Ill check the same once I replicate it.
Thank
Updated: 13 Oct 2016 13:19 EDT
JP Morgan
US
Hello Ashu and Habeeb,
Hope u r doing great !!
One observation :
When the image renders successfuly below is the response from same days logs:
XX.XX.XX.XX - 9389205 [28/Sep/2016:05:03:27 -0500] "GET /prweb/GESExt/FV4vaVDNQMXUJiRZbpbDqVaN_DA-tPbRh2PQxhWyIq8%5B*/webwb/Sort_Icon.pngwebwb/sort_icon_11737709475.png!!.png HTTP/1.1" 200 20208
XX.XX.XX.XX - 1421665 [28/Sep/2016:06:43:48 -0500] "GET /prweb/GESExt/FV4vaVDNQMXUJiRZbpbDqfDcjo2fvv3nqXZ2VNC-v70%5B*/documentinfo_11905460907!!.js HTTP/1.1" 200 1795