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Question

 Poojitha Balmuri (balmp)
PEGA
Solutions Engineer
Pegasystems Inc.
IN
balmp Member since 2014 1 post
PEGA
Posted: Nov 9, 2016
Last activity: Jan 10, 2017
Posted: 9 Nov 2016 4:07 EST
Last activity: 10 Jan 2017 21:21 EST
Closed

How to update parent case's status after sub case's status gets changed

I have a requirement where parent case should get into 'Resolved-Rejected' status when its subcase gets 'Resolved-Rejected' and Resolved-Completed when sub case gets 'Resolved-Completed'. As AllCoveredResolved ticket cannot be used in this scenario, can i use 'Update a Case' smart shape in sub case to update parent case status ?

What is the best approach?? 

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Case Management

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