Question
DKB Codefactory
DE
Last activity: 17 Jan 2024 5:49 EST
How to update parent case statuswork when child case assignment starts
Greetings!
I need your help with the following. We have an appllication with parent and child cases. Assignments will take place only in the child cases. Now the following is required:
In the moment a user starts an assignment (in child case) the StatusWork and pyOperatorUpdate of parent case is supposed to be changed.
I've been trying to call a flwo in pre-processing of the assignment's flow action in which I use the update case shape. That worked for the changes in parent case but then submitting the assignment caused an error saying
"Another requestor has updated the Case since it was last read. Please refresh the form and resubmit your changes."
Hopefully one of you can help me out with an idea.
Cheers, Daniel
Accepted Solution
Updated: 17 Jan 2024 5:49 EST
DKB Codefactory
DE
I found a working solution. I wrote a activity and used in there the methods "call pzUpdateWrapper" to set status of parent and "call UpdateStatus" to set status of current child case. To make the changes apply in the moment the assignment gets opened I hat to add a commit step.
Updated: 16 Jan 2024 5:18 EST
Eviden
IN
Hi Daniel,
Instead of calling flow in pre-processing, you can update the main flow, and just before starting the assignment call Utility "UpdateStatus" in the context of the parent case class. It should work.
DKB Codefactory
DE
Thank you for your quick reply. Unfortunately it is not working like the following:
Here I use utility shape in child case's assignment screen flow
And in the following configuration I chosed the Status "Gelbfall - in Bearbeitung" status from parent case context ("BeneficialOwner").
For explaination: "SingleBO" is the child case class and "BeneficialOwner" is the parent.
Did I miss s.th.?
Cheers Daniel
Accepted Solution
Updated: 17 Jan 2024 5:49 EST
DKB Codefactory
DE
I found a working solution. I wrote a activity and used in there the methods "call pzUpdateWrapper" to set status of parent and "call UpdateStatus" to set status of current child case. To make the changes apply in the moment the assignment gets opened I hat to add a commit step.
Pegasystems Inc.
GB
@Daniel Stopka that's great news!
Could you click the 'Accept Solution' link below your reply to indicate that this is the answer to your original question?