Question
Vodafone Intelligent Solutions
IN
Last activity: 30 Jan 2024 0:15 EST
Move child cases from One parent to another.
Hello,
We have requirement where the all child cases of Parent B needs to be moved under Parent A.
Does Pega provide any OOTB functionality for this?
Accepted Solution
Updated: 30 Jan 2024 0:15 EST
Bits in Glass
IN
@CharithA Reddy Rokkam RemoveFromCover is the ootb for it. You can also create an activity with your own name and use it for removing from cover. You can it after pxMove so finally child will be removed from parent.
Bits in Glass
IN
@CharithA Reddy Rokkam please try using pxMove activity to move the child cases to another parent.
https://support.pega.com/question/moving-child-case-another-parent
Vodafone Intelligent Solutions
IN
@Anoop Krishna
Hi Anoop,
Pega says that pxMove Activity is not intended be called from new cover case. In my scenario , I need to call it from new cover case(Suppose Parent B) , so that the child cases of Parent B are moved under Parent A.
And I have tried calling pxMove from New cover case, it moves the child cases successfully , but it does not remove the child case information like pxCoveredInsKeys or pxCoveredCount etcc from Parent case.
Thank you
Bits in Glass
IN
@CharithA Reddy Rokkam right, it is not intended to call from new cover.
PxMove-> 13th step(ActionAddToCover) -> 9th step(RemoveFromCover) this activity removes the child from existing activity. Please trace this activity and check why it's not removing. You can also use RemoveFromCover standalone to remove work object from cover.
It renoves pxCoverInsKeys, covercounteropen and all from parent case(cover).
Vodafone Intelligent Solutions
IN
@Anoop Krishna
Hi Anoop,
I have traced and check , After execution of this activity RemoveFromCover child case information is removed, but again its being added up by the end of the Activity pxMove.
And we are looking if there is any similar OOTB activity which Pega provides.
Thank you
Accepted Solution
Updated: 30 Jan 2024 0:15 EST
Bits in Glass
IN
@CharithA Reddy Rokkam RemoveFromCover is the ootb for it. You can also create an activity with your own name and use it for removing from cover. You can it after pxMove so finally child will be removed from parent.