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Question

 Ravinder Arra (RavinderA6014)
SSA
Ravinder Arra
SSA
US
RavinderA6014 Member since 2016 16 posts
SSA
Posted: Feb 25, 2020
Last activity: Feb 26, 2020
Posted: 25 Feb 2020 14:53 EST
Last activity: 26 Feb 2020 0:24 EST
Closed

How to track the undelivered emails

In our process flow, we send emails to customers.  if the customer to address is not right the email is coming back as undelivered to from address. 

what are the best ways we can track and notify the support if we have undelivered email?

Do we have something in pega to do that? 

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Pega Platform
Data Integration
Government
Senior System Architect

Posted: 4 years ago
Posted: 26 Feb 2020 0:24 EST
Praneeth Purighalla (PraneethPurighalla)
PEGA
Principal System Architect
Pegasystems Inc.
CA

Yes, you can handle Delivery Status Notification messages. Refer to this article. https://community.pega.com/knowledgebase/articles/correspondence/creating-email-service-responds-autoreply-and-delivery-status-notification-dsn-messages

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