Question
Accenture
AE
Last activity: 29 Apr 2021 5:52 EDT
How Do I Track Multiple hyperlinks in an email treatment
Is it possible to track multiple hyperlinks in an email outbound campaign?
If possible can we distinguish between tracked links using any of the available columns in the interaction history tables?
Pegasystems Inc.
US
Hi @MAnandKumar!
I found these 2 Questions under Related Content on the left pane. Did you get a chance to check these out?
Accenture
AE
@MarissaRogers Yes i have gone through those two links, still not clear way of differentiating which URL the customer has clicked if we have more than one URL in the treatment configured with click rate.
Thanks,
BIMAXIS
FR
my understanding is that it is not an ootb feature. You have to manage this point while integrating in IH the e-mailing technical results from the e-mail Channel management solution (for example bounce and spam).
my recommandation is to continue to use Pega solution which is very robust and resilient (+ you Know exactly what you get) and to complete with external data.