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Question

 Su Zhu (ChensuZ5)
Booz Allen Hamilton
Pega Developer
Booz Allen Hamilton
US
ChensuZ5 Member since 2020 25 posts
Booz Allen Hamilton
Posted: Mar 29, 2022
Last activity: Mar 30, 2022
Posted: 29 Mar 2022 17:59 EDT
Last activity: 30 Mar 2022 5:51 EDT
Closed

How to set ticket when there is no Advanced tab

I'm using pega 8.6.0 and trying to set ticket on an assignment shape. However, I'm not able to find the option to set a ticket since there is no Advanced tab (see attachment). I used to see Routing, Service level agreement, Specification, and Advanced options under Assignment shape in a different version but now only Actions, Specification, and status. Can anyone help me find the ticket? 

Thanks a lot! 



***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.6
Microjourney
User Experience
Dev/Designer Studio
Government
System Architect

Posted: 2 years ago
Posted: 30 Mar 2022 2:11 EDT
Piyush Sinha (PIYUSH SINHA)
Eclatprime Digital Private Limited
Lead System Architect (Associate Director -Technology)
Eclatprime Digital Private Limited
IN

@ChensuZ5

Looks like you are using "screen flow" and trying to search the features of "standard flow".

Advanced tab, ticket, routing is still available in Pega 8.6 but you need to use "standard Flow" instead of "ScreenFlow"

In your flow , goto "Design" TAB and check the Category dropdown - it will show the flow type.

 

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