Question
Virtusa
LK
Last activity: 6 Jul 2023 4:29 EDT
How can I set Ticket dynamically.
I want to set Ticket name dynamically.
Therefore I set ticket name to a property and refer that property in Ticket Name field. But it doesn't work.
Is there any way to use ticket name dynamically.
ING Nederland
NL
Hi @FaseehAhmed, if you call the SetTicket activity you can pass the ticket as the param.
Virtusa
LK
Hi @SaurabhG7134,
Yes, Triggering point is ok. But referring place it is not working.
Ex: in the assignment shape I need refer same ticket name. So I tried to set a property instead of ticket name, that is not working
Lventur
IN
Please refer below mentioned article to get more knowledge on Tickets.
Tickets in PEGA – its Configuration, Usage & Execution - OneStopPega
JPMC
IN
@FaseehAhmed If possible could you please explain the use case as to why you want to set the ticket name dynamically on the assignment?