Question
Virtusa Ltd
LK
Posted: Feb 14, 2022
Last activity: Feb 16, 2022
Last activity: 16 Feb 2022 6:46 EST
Closed
When configured on an Assignment shape
When does the status of a case change when a work status change is configured on an assignment shape?
***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product***
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Posted: 2 years ago
Lventur
Lventur
IN
When the case got routed to the assignment configured users/workbasket then the case status will be getting change to the value what you have configured in assignment shape status field.
Posted: 2 years ago
Cognizant Technologies Services
Cognizant Technologies Services
IN
As soon as, case lands on assignment status will be updated.
Posted: 2 years ago
T- Systems ICT Private Limited
T- Systems ICT Private Limited
IN
@SarmilaS5474 , When the control moves to particular step,the case status will be changing.